If you need to report a claim, here is how it works — and what you can expect from us.
A claim is the moment an insurance policy stops being words on paper and starts being a promise. We've structured our claims operation around three things: speed of first response, technical competence, and clear communication.
By email: claims@canterburyinsurance.ie
By phone: +353 1 234 5521 — Mon – Fri · 09:00 – 17:30 GMT
By post: Canterbury Insurance DAC, Claims Department, Block 1, Harcourt Centre, Dublin 2, D02 YA40, Ireland
Out-of-hours emergency notifications can be sent to the email address above and will be picked up at the start of the next business day. For genuine emergencies (fire, serious injury), always contact emergency services first.
Send a brief notification by email or phone. Include the policy number, date of loss, and a short description of what happened.
We acknowledge every notification within one business day, with a named claims handler and the documents we'll need next.
Where appropriate we appoint a loss adjuster, technical surveyor, or solicitor. You'll be told who is on the case and how to reach them.
Decision communicated clearly. Where cover applies, settlement proceeds promptly. Where it doesn't, we explain why in writing.
The more we have up-front, the faster we can act. As a guide:
Every notification receives a written acknowledgement with a named contact within one business day.
Decisions explained in plain language. No jargon, no opacity, no surprises.
Where liability is admitted and quantum is clear in part, we make interim payments rather than holding everything until final settlement.
The faster we know, the faster we can act.